Customer Survey

Progress

Please select one of the following that best describes you:

Personal Info:

Which NYCIRB department or service did you engage with?

Please select the subject matter of your interaction with the Rating Board's Actuarial Services.

Please select the subject matter of your interaction with the Rating Board's Finance and Administration.

Please select the subject matter of your interaction with the Rating Board's Human Resources.

Please select the subject matter of your interaction with the Rating Board's Information Technology services.

Please select the subject matter of your interaction with the Rating Board's Operations.

Please select the subject matter of your interaction with the Rating Board's Underwriting Services.

How easy was it to navigate on our website?

How easy was it to find what you were looking for on our website?

How visually appealing is our website?

How easy is it to understand the information on our website?

How much do you trust the accuracy of the information on our website?

Overall, how well does our website meet your needs?

On a scale of 1-10, how likely are you to recommend our website to a colleague?

  • Not at all likely
  • Extremely likely

Please provide the name of the Rating Board Employee you interacted with, if known.

Please choose the characteristic(s) below that were exhibited by the employee. Please select all that apply:

Did you receive a response from the Rating Board in a timely manner?

Was the problem, question or reason for your inquiry fully addressed to your satisfaction?

On a scale of 1-10, how would you rate your interaction with NYCIRB?

  • Not Satisfied
  • Very Satisfied

On a scale of 1-10, how would you rate your overall customer experience with NYCIRB staff and services?

  • Not Satisfied
  • Very Satisfied

Please provide suggestions or additional comments.

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